Service Level Agreement (SLA)

Last Updated: August 2026

This Service Level Agreement outlines our commitment to uptime, performance, and support for our enterprise and university clients hosting events on VulnoraX.

1. Uptime Commitment

VulnoraX guarantees a 99.9% monthly uptime percentage for our core CTF hosting services. If we fail to meet this commitment, eligible customers will receive a service credit.

2. Support Response Times

For critical event-day issues, our dedicated support team guarantees a response time of under 15 minutes. Non-critical inquiries will be addressed within 12 hours.

3. Infrastructure Scaling

Our containerized architecture automatically scales to accommodate sudden spikes in traffic (e.g., when a competition begins and all students log in simultaneously). We guarantee no performance degradation up to 10,000 concurrent players per isolated event instance.

For specific enterprise SLA negotiations, please contact your account manager.